Hi All,

We received reports of delayed or deferred email delivery, particularly to Outlook/Hotmail inboxes. This was due to recent tightening of spam and security rules by Microsoft across the industry.

While SPF and DKIM were correctly configured, our DMARC policy was previously set to “none,” which did not meet these updated requirements.

✅ What we’ve done:

Updated DMARC policy to “quarantine” to align with Microsoft’s standards

Ensured full alignment across SPF, DKIM, and DMARC

Strengthened email authentication to protect sender reputation

Email deferrals should now be resolved

Improved delivery to Outlook/Hotmail inboxes

Reduced likelihood of emails going to spam or being blocked

If you continue to experience any issues, please raise a ticket with the IT team. Thank you for your patience and support.