Attaching Files and Adding Comments to a Ticket

Attaching Files and Adding Comments to a Ticket

Adding files and comments to a ticket helps provide additional details, speeding up the resolution process. Follow these steps to attach files and add comments to a ticket.

1. Log into Support

  • Once you're on the Code Ninjas Support Portal Sign In page.
  • Use the Office 365 SSO icon under Sign In Using section.

2. Access Your Ticket

  • Navigate to the "My Area" section on the dashboard.
  • Locate and click on the ticket that requires additional information.

3. Attaching Files to a Ticket

  • In the ticket details view, scroll to the Reply Section.
  • Click on the "Attach a File" (paperclip icon or upload option).
  • Select the file(s) from your computer (e.g., screenshots, documents, logs).
  • Ensure the attachment does not exceed the file size limit.
  • Click "Send" or "Update" to save the attachment with your response.

4. Adding Comments to a Ticket

  • In the ticket view, locate the "Comment" section.
  • Enter your message to provide additional context or updates.
  • Click "Add Comment" to save your note.

5. Checking Attachments and Comments History

  • Scroll through the conversation timeline to view previously attached files and comments.
  • Verify that the support team has acknowledged your updates.

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