How to Raise your First Ticket?

How to Raise your First Ticket?

Steps to Raise a Ticket in Zoho Desk:

  1. Log into Support:

    • Once you're on the Code Ninjas Support Portal Sign In page.
    • Use the Office 365 SSO icon under Sign In Using section.

  2. Access the "My Area/Submit a Ticket" Section:

    • Navigate to the "My Area" and then to "Add Ticket" section.

  3. Select the Department:

    • Choose the appropriate department for the issue (Technology, Marketing, Education, Operations and Compliance).

  4. Enter Ticket Details:

    • Department: Select the primary department of concern.
    • Location Country: Select your Center's location country.
    • Location Center: From the provided list, select you center accurately.
    • Region & FBC Email: Select your location and then your FBC(Franchise Business Consultant) email.
    • Subject: Provide a concise title for the issue.
    • My Concern: Choose the relevant concern from the list of concerns.

  5. Attach Files (If Needed):

    • Upload any supporting documents or screenshots that help explain the issue.

  6. Submit the Ticket:

    • Click the "Submit" button to send the request.

  7. View and Track the Ticket:

    • After submission, navigate to the "My Area" section to track the ticket status.
    • You can also add comments or respond if the support team requests additional details.

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