FAQs and Self-Service Articles

FAQs and Self-Service Articles

1. Log into Support

  • Once you're on the Code Ninjas Support Portal Sign In page.
  • Use the Office 365 SSO icon under Sign In Using section.

2. Navigate to the Help Center

  • On the Zoho Desk dashboard, look for the "Knowledge Base" tab.
  • Click on it to access self-service resources, that'll help you raise ticket the right way.

3. Browse Knowledge Base Categories

  • Click on the "Knowledge Base" tab.
  • Select a relevant category.
  • Browse available self-service guides for step-by-step solutions.
  • Use the search bar at the top of the Help Center.
  • Enter relevant keywords (e.g., "SSO login" "ticket status").
  • View the search results and select an article that matches your query.

4. Read and Apply the Instructions

  • Open the self-service article.
  • Follow the detailed instructions provided to resolve your issue.

7. Provide Feedback on Articles 

  • At the end of each article, use the "Was this helpful?" option to rate the content.
  • This helps improve the quality of self-service resources.

8. Raise a Ticket If No Solution is Found

  • If the articles do not solve the issue, click "Submit a Ticket" to contact support.
  • Mention that you have already checked the Knowledge Base articles but need further assistance.

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