Department Guide for your Ticket

Department Guide for your Ticket

Steps to Select the Accurate Department by Category of Concerns

  1. Log into Support:

    • Once you're on the Code Ninjas Support Portal Sign In page.
    • Use the Office 365 SSO icon under Sign In Using section.

  2. Access the "My Area/Submit a Ticket" Section:

    • Navigate to the "My Area" and then to "Add Ticket" section.

  3. Identify the Category of Concern and Select the Appropriate Department:

    • Determine the nature of the issue before selecting the "Department".
    • Based on the identified category, choose the correct department from the dropdown menu.
    • Common categories and concerns include:
      • Operations
        • Changing Studio to a Center
        • CodeSpark Accounts
        • Contacting my Franchise Business Consultant
        • Moving Locations (Retaining Ownership)
        • MyStudio Issues
        • Ninja Transfers
        • Office 365 and Employee Dojo Access/Account Issues
        • Purchasing another area
      • Marketing 
        • Canva Account Set Up
        • Creative Design Requests/ Approval
        • Marketing Partners
        • Social Media Account Set Up and Administration
        • Social Media Strategy and Marketing-Related Questions
        • Website - Creative
        • Local Program Approval Request
      • Technology 
        • Employee Dojo
        • Minecraft Licenses
        • Update Ninja username for IMPACT
        • Update parent contact for IMPACT emails
        • Tech Issues- Employee Dojo/Public Website/Student Dojo
      • Education 
        • CREATE - IMPACT
        • CREATE- GDP
        • CREATE- Unity
        • JR
        • Camps
        • Badges
        • General education team question or request
      • Compliance 
        • Business Entity Changes
        • Centers Closing
        • Center Sale
        • Contractor/Architect or Broker Approval
        • Lease Submission

  4. Verify Department Selection:

    • Select the appropriate concern from the "My Concern" section.
    • Ensure the selected department aligns with the concern to avoid delays in resolution.
    • If unsure, refer to FAQs or contact general support for guidance.

  5. Proceed with Ticket Submission:

    • Fill in the remaining ticket details and submit the request.

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