Technology
Managing CAMPS on MyStudio and Franchise Dashboard
Purpose This SOP outlines the current process for creating, editing, publishing, unpublishing, and deleting CAMPS (Events) using MyStudio and the Franchise Dashboard, based on existing system behaviour. Due to partial synchronisation between systems, ...
Steps to Create a Gift Card/Gift Certificate
Follow these steps to create a Gift Card/Gift Certificate for your Center- Before we dive deep into the process, understand the following- 1. Code Ninjas doesn't provide physical gift cards. 2. Gift cards aren't a category of product that we've added ...
How to access Ninja Portal for Home Access
The following are the steps to access Ninja Portal with Home Access- 1. Ninjas must use the correct Ninja Portal URL, i.e., https://impact.codeninjas.com/ 2. In case a Ninja is a first-time user, Senseis must let them know which username they can ...
Steps to Access Ninja Demo Account on Center Portal
1. Use your Center Portal credentials to login to Center Portal. You'll be taken to Center Portal Homepage as given- 2. On the Homepage, click on the swap button, with the "Ninja Portal" tag on the left-hand side of the screen. 3. When clicked, ...
Steps to Access "Ninjas in Dojo" screen
1. Use your Center Portal credentials to login to Center Portal. You'll be taken to Center Portal Homepage as given- 2. Click on "Ninjas in Dojo" button on the Right-hand side of the screen. 3. You'll be redirected to a new tab which displays the ...
Steps to edit Ninja details in the Center Portal
You can now easily edit Ninja and Parent details directly from the Center Portal. This feature will be useful when Dojo is decommissioned, and centers can easily use this option as the main workflow to manually update/change the Parent/Ninja details. ...
Ninja Check-in: Steps to Enable "After School Program" Check-in for Ninjas
1. Login to the Center Portal using your Code Ninjas Sensei credentials, click on "View all Ninjas" button. 2. On the "Search All Ninjas" screen, search for Ninja's name you want to Manually check-in into "After School Program", then click "Manual ...
Center Portal: Steps to Reduce Session Time
1. To Reduce the session time, find the Ninja’s tab on the “Ninjas in Dojo” screen and click “-15 mins” to reduce the session time from the extended session. 2. When you’ve selected the time that you want to reduce/subtract from the Ninja’s session, ...
Center Portal: Steps to Extend Session Time
1. Browse and click on the “Ninjas in Dojo” button on the Homepage of the Center Portal. 2. Select the Ninja’s tab whom you want to extend the session for. Note: To be able to reduce their session time, Center Staff needs to make sure that Ninja’s ...
Center Portal :: Ninja Check-in- Steps to Undo/Remove Check-in
Note: Removing/Undoing the check-in will only remove Ninja from the "Ninjas in Dojo" screen. 1. From the "Ninjas in Dojo" screen, click on "View all Ninjas" button. 2. On the "Search All Ninjas" screen, add input for Ninja's name you want to undo ...
Center Portal: Steps to Extend a Ninja's Session
Mentioned below is a step by step guide to extend a Ninja's Session on the Center Portal. 1. Login to the Center Portal using your Code Ninjas credentials. And browse and click on the "Ninjas in Dojo" tab 2. When you're on the "Ninjas in Dojo" ...
Center Portal: Steps to enable Manual Check-in
Mentioned below is a step by step guide to enable Ninja's Manual Check-in on the Center Portal. 1. Login to the Center Portal using your Code Ninjas credentials. And browse and click on the "Ninjas in Dojo" tab 2. When you're on the "Ninjas in Dojo" ...
Resolving “400 Bad Request” Errors in Zoho Desk
Users may occasionally encounter a “404 Bad Request” error screen when accessing Zoho Desk. This article describes common causes and step-by-step resolutions to restore normal access. 1. Symptom Upon loading Zoho Desk (e.g. navigating to your portal ...
Understanding SLAs Based on Ticket Priority
Service Level Agreements (SLAs) in Code Ninjas Support define how quickly support teams should respond to and resolve customer issues. The SLA depends on the ticket priority level, which determines Response Time as well as the Resolution Time. 1. Key ...
FAQs and Self-Service Articles
1. Log into Support Once you're on the Code Ninjas Support Portal Sign In page. Use the Office 365 SSO icon under Sign In Using section. 2. Navigate to the Help Center On the Zoho Desk dashboard, look for the "Knowledge Base" tab. Click on it to ...
Update Your Profile and Contact Information
Keeping your profile and contact details updated ensures you receive timely notifications and support responses. Follow these steps to update your profile and contact information on Support. 1. Log into Zoho Desk Once you're on the Code Ninjas ...
When You Select the Wrong Department
Selecting the wrong department when submitting a ticket can cause delays in resolution. Here’s what typically happens and how to fix it. 1. Delayed Response Time If the ticket is assigned to the wrong department, the support agents handling that ...
Attaching Files and Adding Comments to a Ticket
Adding files and comments to a ticket helps provide additional details, speeding up the resolution process. Follow these steps to attach files and add comments to a ticket. 1. Log into Support Once you're on the Code Ninjas Support Portal Sign In ...
How to Track and Respond to a Ticket
Once a ticket is raised, tracking and responding to it ensures timely resolution. Below are the steps a user can follow to monitor and reply to their tickets in Zoho Desk. 1. Log into Zoho Desk Once you're on the Code Ninjas Support Portal Sign In ...
Department Guide for your Ticket
Steps to Select the Accurate Department by Category of Concerns Log into Support: Once you're on the Code Ninjas Support Portal Sign In page. Use the Office 365 SSO icon under Sign In Using section. Access the "My Area/Submit a Ticket" Section: ...
How to Raise your First Ticket?
Steps to Raise a Ticket in Zoho Desk: Log into Support: Once you're on the Code Ninjas Support Portal Sign In page. Use the Office 365 SSO icon under Sign In Using section. Access the "My Area/Submit a Ticket" Section: Navigate to the "My Area" and ...
View Code Ninjas Sensei Knowledge Base (SharePoint)
Click here to navigate to the Code Ninjas Sensei Knowledge Base on Official Docs https://codeninjas.sharepoint.com/sites/CodeNinjasTraining
Recent Topics
📢 Email Delivery Issue Resolved !
Hi All, We received reports of delayed or deferred email delivery, particularly to Outlook/Hotmail inboxes. This was due to recent tightening of spam and security rules by Microsoft across the industry. While SPF and DKIM were correctly configured, our
Feature Release: Summer CAMPS Update and ISTE Seal of Approval
Hello Everyone, We have released new updates for Summer CAMPS and ISTE Certification: Seal of Approval to prod. These updates are as follows- 1. Website Update for Summer Camps Release date: April 14th, 2026 We have released a new website update introducing
Feature Release: Video Closed Captioning and Privacy Policy/TnC Links Update
Hello All, We’ve deployed New Features to production, enabling closed captioning for Level Discover Videos for White to Blue Belts. These Features will enable the Ninjas with the following abilities A. Video Closed Captioning Feature (for all Level Discover
⚠️ Website Enrolments Issue
🚨 Important Announcement 🚨 We’ve received several reports that the “Enroll Now” links are not working properly. In addition, some MyStudio links are loading slowly, which is preventing customers from: ❌ Purchasing camps ❌ Registering for appointments
📅 Camps Calendar Navigation Issue Fixed
Hello Team 👋, The Camps calendar navigation issue has now been fixed ✅ We have tested the calendar functionality, and it is working as expected. You should now be able to navigate the Camps calendar without any issues 📅 If you notice anything unexpected,
Tours Disappearing from Calendar After Being Marked as Complete
Hi Team, We are aware of an issue where tours disappear from the calendar after being marked as “Complete.” The issue has already been raised with the LL team, and we are actively following up with them. An update is expected today, and we will share
📢 Announcement: Update to Forms
Hello Everyone, We’ve made some updates to our "Book Free Session" forms from our end. These changes are designed to help increase appointments at our centers 🚀, improve overall efficiency ⚙️, and make it easier for parents to submit requests 📝. Going
Fix Deployed: Camps Calendar and Upcoming Camps Issues
Hi Team, We’ve deployed fixes today to address two issues related to camp visibility on the website: Camps Calendar Issue Update We deployed a fix today addressing an issue in the Camps Calendar. Previously, if a camp started on the 1st and ended on the
📢 Update: UK Location Search Improvement
HI Team, We received valuable feedback from some of our UK centers that not all UK locations were appearing when users searched for “UK” or “United Kingdom” in the location search bar 🔍. ✅ We’re happy to share that this issue has now been resolved! We
📢 Important Announcement – Enrollment Issue (Safari Browser)
Hi Team, We have received multiple reports from users in Canada experiencing an issue while using the Safari browser. When clicking the “Enroll Now” button on the Code Ninjas website, some users are encountering a 403 Forbidden error. Our team is actively
Announcement: Phishing Email Alert
Hi All, We have been informed that some owners and users are receiving phishing emails. Please do not open, click, or download anything from these messages. If you receive such an email from krissett.loyabodiford@codeninjas.com. kindly mark it as spam
CN Website & Services Outage!
Hello Everyone, We are currently experiencing an outage affecting the CN website and IMPACT services. We are actively working with Cloudflare to identify the root cause and restore services as quickly as possible. We will share updates and the ETA as
📢 Service Announcement – IMPACT Platform Outage (UK Region)
HI Team, We have received reports that the IMPACT platform is currently unavailable for some users in the UK region. Our technical team is actively investigating the issue and working to restore service as quickly as possible. We will provide an update
🚀 Release Update – 12 November 2025
Hi Team, We’re excited to announce the latest updates and fixes deployed to IMPACT CN Database, Centre Portal, and Ninja Portal. Please review the details below: IMPACT CN Database, Centre Portal, and Ninja Portal Update Backend enhancements have been
⚙️ Important: Use the Correct Link to Access Codio
Hi Everyone, We’ve received a few reports regarding Codio not working. Upon checking, we found that most users were accessing an incorrect link. Please use the correct URL below to access Codio: 👉 https://impact.codeninjas.com/codio If you still experience
📢 Impact Stage and Dev URLs Appearing in Google Search
Hi Everyone, We’ve received reports that some users are seeing Impact – stage and dev environment URLs in Google search results. This is happening because these non-production URLs were indexed by Google. We are currently working to remove these non-production
Service Update: IMPACT Portal Access Restored
Hello Everyone, Microsoft has rolled back to the previous stable configuration. You should now begin to see recovery of services and regain access to the IMPACT portals. Please note that some users may still experience intermittent issues, as Azure services
Azure Outage Reported!
HI Everyone, Microsoft has confirmed that Azure is currently experiencing an issue, resulting in a service outage. Users may face disruptions while accessing Azure services. The team is actively investigating and working on a resolution. Regards, Code
📢 Announcement: Zoho Ticketing System Access Issue
Hello Team, We are aware that some users are encountering a “400 – Bad Request” error while accessing the Zoho Ticketing System. The issue has been escalated to Zoho, and their team has confirmed that it is a bug on their end. They are actively working
⚠️ MyStudio System Outage Notice
HI All, My Studio is currently experiencing a system outage. The MS team is aware of the issue and actively working on a resolution. As communicated by the MS team, the issue is expected to be resolved within the next 20–30 minutes. In the meantime, the
📢 Announcement: Dojo Decommissioning Feedback Update
Hello Everyone, Thanks for sharing the feedback on the Dojo Decommissioning communication. We have compiled the feedback received from all of you, summarized it, and shared it with the product owners. We have also updated the status and comments based
🚨 Announcement: MyStudio Loading and Login Issue
HI Team, We’ve received multiple reports from centers and users around 05:45 PM EST that MyStudio is not working properly. Affected users are unable to log in and are encountering the error message: “502 Bad Request " and "Invalid Server Response.” This
📢 Release Notes – Production Deployment (09/30/2025)
We have successfully deployed the following enhancements to production: ✨ New Enhancements & Updates: 🔄 Undo/Remove Check-in capabilities. [Link] 🎖️IMPACT belts will reflect in MyStudio under Ranks automatically. 🏫 Adding “After School” option for
🚀 Franchise Dashboard – Bug Fix Announcement
Hi Everyone, We identified an issue in the Franchise Dashboard where changes could not be saved. The “Save” option would continuously load and prompt users to log off and log in again to save their changes. The issue occurred when the Office Hours column
🚀 UK Infrastructure Migration
Hello UK Centers, We are taking steps to improve the UK infrastructure. What’s happening: We will be migrating the Function Apps for the UK production environment to a new App Service Plan. This migration is scheduled for Thursday, 09/11/2025 at 3:00
🚨 Notice: MyStudio Check-In Issue 🚨
HI Team, We’ve received reports from our UK centres this morning that some MyStudio check-in requests are failing. This appears to be a potential MyStudio system issue. ✅ In the meantime, centers can continue to check in Ninjas using the manual check-in
🚀 Release Notes – Updates & Enhancements
We’re excited to share the latest updates that have been rolled out! "Academies" Program: Change Request – Added additional toggles on the FD for “Robotics” and “AI Academy”, and added Academies to the center home page Reduce a Ninja's time if extra time
🚨 **URGENT SECURITY ALERT – PHISHING EMAIL** 🚨
Hi Team, All Code Ninjas email accounts have received a phishing email with the subject: "Codeninjas- Completed: Document signed Request for Review\_Ref: 2fc9ba6ef32cf940ffbdf7716a33d1cbf8709efd" ⚠️ Do NOT open this email, click on any links, or download
Aug 12th Release Notification: New Features Live Now
Earlier today, the following updates were deployed to IMPACT, including some usability changes. Here’s what’s new and improved: Email Digest – Permanent Fix: We’ve improved the email digest process. It now includes a retry mechanism and a facility-wise
Aug 1st Release Notification: New Features & Improvements Now Live
As part of our ongoing effort to onboard "Academies" as our brand new product release, the following updates have been deployed to IMPACT and there are some usability changes as well. Here’s what’s new and improved: "Academies" option is now available
📢 Important: Steps to Prevent Progress Loss in Ninja Game Jam Projects
Hello Everyone, We’ve identified an issue where progress in Ninja Game Jam projects may not be saved properly. To prevent any data loss, we request all centers to guide Ninjas to follow the steps below: 🔹 Save a copy of the project frequently. ➡️ Please
July 15th Release Notification: New Features & Improvements Now Live
As part of our ongoing effort to transition away from Dojo, the following updates have been deployed to IMPACT and there are some usability changes as well. Here’s what’s new and improved: "Ninja in the Dojo" Screen: Real-time display of time remaining
🚨 Announcement: Email Delivery Issue with MyStudio 🚨
Hi All, We've received reports from several centres regarding an issue with automated emails not being delivered—especially purchase confirmation messages sent via MyStudio. 📩 It appears that many emails are bouncing, particularly for users with Hotmail
Important Announcement: Transitioning to Zoho Desk for Support!
We have transitioned from SharePoint Forms to Zoho Desk for all support and ticketing needs. Zoho Desk offers a more streamlined, transparent, and efficient way for you to submit, track, and manage your support requests. This change is part of our ongoing
MongoDB Database Upgrade for US/Canada Centers – Completed Successfully!
Hello US & Canada Centres, We are pleased to inform you that we have successfully upgraded our MongoDB database from version 6 to version 8. This upgrade was necessary as MongoDB version 6 will become obsolete on 31st July If you encounter any issues
MongoDB Database Upgrade for UK Centers – Completed Successfully!
Hello UK Centers, We are pleased to inform you that we have successfully upgraded our MongoDB database from version 6 to version 8. This upgrade was necessary as MongoDB version 6 will become obsolete on 31st July If you encounter any issues or challenges
Scheduled MongoDB Upgrade – Service Downtime Notification
Hello Team, We are preparing to upgrade the database system used for IMPACT from MongoDB Version 6 to MongoDB Version 8. MongoDB 6 is reaching its official End of Life (EOL) on July 31, 2025, and this upgrade ensures we remain within a supported framework
Temporary Login Outage on June 3 Status Updates!
Hi Ninja's, On June 17th at 02:30 PM EST, there was a temporary outage lasting approximately 30–45 minutes which prevented Ninjas from logging in to IMPACT. The issue was automatically resolved, and access was restored without manual intervention. We
Ongoing Cloudflare Outage
Hi All, We would like to inform you that due to a service outage currently impacting Cloudflare, some of our services may experience intermittent issues or reduced functionality. Our team is actively monitoring the situation and working to mitigate any
IMPACT Access on Microsoft Edge: Steps to Enable Location Services and App Access
For Admin Account: Log in to your Admin Account. Open the Windows Search Bar from the taskbar. Type "Location" and select Location Privacy Settings. Enable the following: Location Services Let apps access your location Log out of the Admin Account. For